Legal

Terms & Conditions

These terms govern your use of Switch and the staffing services we provide to businesses and individuals across Gurgaon. By booking staff through our app, website or WhatsApp, you agree to them.

Last updated 24 July 2026

1. Who we are

Switch ("Switch", "we", "us") is a staffing platform operating in Gurgaon, Haryana. We connect businesses and individuals ("you", "the customer") with verified workers ("Switch Players") for shifts ranging from a few hours to multi-day blocks.

2. Bookings

A booking is confirmed once we acknowledge it in the app, on WhatsApp or by phone. You are responsible for giving accurate details — role, number of Switch Players, location, timing and any site-specific requirements — so we can match the right people.

3. Verification

Every Switch Player is Aadhaar-verified, document-checked and interviewed before being approved on the platform. On arrival, OTP verification confirms the assigned person reached your site. You should not ask a Switch Player to work under a different identity or off-platform.

4. Payment

Monthly subscription plans are billed in advance for the plan period. Hourly, daily and weekly bookings are invoiced against the hours worked, as agreed for your booking. Accepted methods include UPI, cards and bank transfer. Rates depend on role and booking length and are confirmed before the shift. GST and invoices are available for business accounts on request.

5. Replacement guarantee

If a Switch Player does not show up or is not the right fit, tell us promptly and we will dispatch a replacement — usually within 24 hours. The guarantee applies when the issue is raised during or immediately after the shift, not retroactively for completed work you accepted.

6. Your responsibilities

You agree to provide a safe working environment, lawful working conditions and any required safety equipment, and to treat Switch Players with respect. You must not engage a Switch Player directly outside the platform for the duration of, and 90 days after, an assignment introduced by Switch.

7. Liability

Switch facilitates staffing and screens Switch Players in good faith, but does not accept liability for indirect or consequential losses. Our total liability for any booking is limited to the fees paid for that booking.

8. Changes

We may update these terms from time to time. The current version always lives on this page, with the "last updated" date below.

Last updated: 24 July 2026. Questions? Email hello@switchlocally.com.