GurgaonLegal
Cancellation & Refund Policy
We know business needs change. This policy explains how to cancel or reschedule a booking and how refunds work.
Last updated 24 July 20261. Cancelling a booking
You can cancel through the app or by messaging us on WhatsApp. Cancelling an hourly or daily booking before a Switch Player is dispatched costs you nothing. For monthly subscription plans, cancellation applies from the end of the current billing period.
2. Late cancellations
If you cancel after a Switch Player has already started travelling to your site, or once a shift has begun, a partial charge may apply to cover the time and travel committed. We will always tell you the amount before charging.
3. Rescheduling
Need a different day or time? Let us know as early as you can and we will do our best to move the booking at no extra cost, subject to availability.
4. Replacement instead of refund
If a Switch Player is a no-show or not the right fit, our first remedy is a fast replacement — usually within 24 hours — so your business stays covered. Raise the issue during or right after the shift.
5. Refunds
Where a refund is due — for example, a shift we could not staff after taking payment — we process it to the original payment method, typically within 5–7 business days.
6. Questions
For anything to do with a cancellation, reschedule or refund, contact us at hello@switchlocally.com or on WhatsApp at +91 87968 94500.
Last updated: 24 July 2026. Questions? Email hello@switchlocally.com.